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About the Department
The City of Racine Management Information Services Department provides reliable and secure technological solutions to city departments and residents. We also support Smart City Initiatives. We are responsible for:
- Administering, integrating, and maintaining City and Public Safety software and applications, for the planning, setup, and implementation of new software and applications in conjunction with key stakeholders, for the discontinuation of old and outdated software and applications.
- Providing timely and efficient end-user support regarding software and applications, as well as for hardware such as PCs, laptops, printers, tablets, cell phones, and other devices and peripherals.
- Maintaining a secure network through up-to-date firewalls, anti-virus, web-filtration, network monitoring and backup systems.
- User setup and maintenance, controlling permission levels and access both on the network and within various systems.
MIS Department in 2024
4894
Closed Internal Service Requests
100
Citizens Trained on Computer Use
